Cancellations & Returns
Cancellations & Returns FAQs
Q: Can I cancel my order in case I change my mind after ordering?
A: Yes, you can choose to cancel all Orders for which Shipping is Not Done Yet, or are in Processing Stage, only if done within 24 hours of placing it. We will initiate 100% refund of your money and a confirmation of the same will be sent to you via e-mail.
Q: And what if I cancel after 24 hours of ordering?
A: 1) Well, we have a provision for that too but do remember - orders cancelled post 24 hours of confirmation are dealt with on a case-to-case basis by our Customer Care team depending on the degree of process completion.
2) We provide the refund for all such orders in the form of a Gift Card only. This Gift Card is redeemable on our Website Either Partially or Fully until Full Value is Consumed & Have a Validity of 180 Days from Date of Issuance.
Q: Oops! I "missed" adding a critical detail while placing the order. Possibility of correcting it?
A: No worries. Such situations are often encountered in Case of Incomplete Address, No Phone Number etc.
----As a policy, we try and reach out to our esteemed customers via their registered e-mail address. In case of non-receipt of any response, we try and give them a call. If we don't get any response in 15 days, we issue a Non-refundable Gift Card against cancellation of the order which the customers can use to place future orders with us. We share an update on the same via email as well.
----Remember, we try and keep our customers posted at each and every stage of their order with us and it really helps to have your inputs at the right time.
Post Shipment Returns & Exchanges
Q: I received the order. But there's an issue. Can I return my ordered items?
A: Yes you can. We Have a 7 Day Return & Exchange Policy. At Babosa Sakhi, we don't believe in making customers, but strengthening our family with happy family members. We take stringent measures to deliver Fashion Delight to our customers globally, in the best possible condition but there's always a possibility that:
- Item(s) may get damaged during transit; or
- There may be a manufacturing defect which didn't get noticed during packing; or
- A wrong item is shipped out to you by mistake.
Q: How soon should I get back to you?
A: Please reach out to us within 48 hours of receiving the order for reporting any complaints with regards to the product received as damaged, found with manufacturing defect, or any other issues.
Q: In what scenarios would you not accept any returns?
A: We do not accept any returns if the product is dispatched to us after 7 days of Acceptance of The Return Request, so please make sure you report the matter to us, and dispatch the product at the earliest once we accept the return request.
Kindly do not dispatch the products before receiving a "Return Accepted" Confirmation email from us, we will not be able to entertain such requests.
Q: What are the steps of returning any item ordered from Babosa Sakhi?
Informing Babosa Sakhi
----In case you have any complaints regarding the product you have received, please ensure that you report it to us within 48 hours of receiving the product.
Confirmation email from Us
----You will receive an acknowledgement e-mail from us on confirming a Return Authorisation, within 2-3 business days. Please do not ship items before you receive this email from us. We will be unable to process any "Items Returned" without the Return Authorisation Reference.
----Please note: In case needed, we'd request you for a digital picture of the item for our internal review to be able to process your request.
Shipping Back the Items
----When Shipping back the items:
The Return Address will be send To You Along with The Return Authorization Email, Please send the items to us preferably through a reputed, registered courier/airmail service only to avoid any transit related issues .
Please try and ensure that you retain all the packaging material alongwith the product. Do not remove tags, stickers, etc. Unless you are sure you want to keep the product. Presence of original tags is a must to process returns.
Please do not forget to mark the packaging as "Defective Items for Returns" and "not for sale".
Item Receipt and Inspection at Babosa Sakhi Warehouse
----As a policy, our teams shall examine the products on return and identify the defects/variation as indicated by you.
Proposed solutions post receipt of returned items
----Post inspection of returned item(s), our Customer Care team will propose remedial solutions to you on a case to case basis:
Choosing an alternate Product as a replacement of equal value
Gift Card to be used later for shopping on Babosa Sakhi
Refund, If We Made the error while Shipping Your Order
Q: Who Will Pay for the Courier Service to Send the Item Back?
A: If we end up making an error in spite of best efforts, the extra shipping cost incurred during the return of the product will be refunded. In any other case, the Shipping Charges and other expenses would be borne by you.
Q: I'm thinking about seeking a Refund. Are there any specific points to know?
A: The Refund will be initiated within 2 (business) days if you choose this option, which will be credited back to you as per bank/credit card/PayPal guidelines. Normally It Takes 4 - 7 Working Days For Refund Being Credited Back To Your Mode of Payment