Q: Can I cancel my order in case I change my mind after ordering?
A: Yes, you can choose to cancel all Orders for which Shipping is Not Done Yet, or are in Processing Stage, only if done within 24 hours of placing it. We will initiate 100% refund of your money and a confirmation of the same will be sent to you via e-mail.
Q: And what if I cancel after 24 hours of ordering?
A: 1) Well, we have a provision for that too but do remember - orders cancelled post 24 hours of confirmation are dealt with on a case-to-case basis by our Customer Care team depending on the degree of process completion.
2) We provide the refund for all such orders in the form of a Gift Card only. This Gift Card is redeemable on our Website Either Partially or Fully until Full Value is Consumed & Have a Validity of 180 Days from Date of Issuance.
Q: Oops! I "missed" adding a critical detail while placing the order. Possibility of correcting it?
A: No worries. Such situations are often encountered in Case of Incomplete Address, No Phone Number etc.
----As a policy, we try and reach out to our esteemed customers via their registered e-mail address. In case of non-receipt of any response, we try and give them a call. If we don't get any response in 15 days, we issue a Non-refundable Gift Card against cancellation of the order which the customers can use to place future orders with us. We share an update on the same via email as well.
----Remember, we try and keep our customers posted at each and every stage of their order with us and it really helps to have your inputs at the right time.