How We Handle Returns & Exchanges

Return Policy FAQs

1. Do you have a return policy? Can I return my product after it has reached me?

Yes Babosa Sakhi have a return policy under which you can return a product received in a damaged or defective condition and get in exchange the same or other product of same or lesser value or in case of product with higher value by paying the difference..

We have a 7 Days Return policy which means that you can request a Exchange within 7 Days of receiving the product by you.

2. Are there specific conditions under which the product replacements may be rejected?

Returns for replacement/exchange under certain scenarios will NOT be accepted as given below:

  • Request for return is made after 7 Days of receiving the product by you
  • Product is used or is not in its original condition.
  • Products are returned without its original packaging, freebies or accessories.
  • Product was damaged after use/opening.
  • Incidental damage due to malfunctioning of the product.
  • Missing Manufacturer's Tag.

3. How do I Replace/Exchange the product? Whom should I contact in such a scenario?

It's very simple; within 7 Days of receiving a product, you can request a return via email at care@babosasakhi.com or over phone at +919953131516..

Note: Replacement is subject to availability of stock with our Business Partner. In case a replacement cannot be made by us, we will initiate a full refund Into Store Credit.

4. Do I need to return the product in its original box/packaging?

Yes, it's important that the product is sent back in its original packaging, original manufacturer tags, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered (including any free or complimentary items).

5. What is the resolution offered in case of returns?

In case of a return, possible solutions are:

  • Replacement of the product with a similar product (only if stocks are available with our Business Partner);
  • Exchange
  • Store Credit

6. Do I need to send the product or can it be collected from my address?

Currently we are unable to collect the returnable product from your address, you will be required to courier the product to us. Please ensure that the product is in original and unused condition, complete with the original price tags, labels, original packing and invoice. Replacements are subject to availability of stock with our Business Partner. In case a replacement is not available, we will initiate full refund as Store Credit.

7. Will I have to pay any charges for the returns?

We do not charge extra for returns and all replacements/pickups by us are done free of cost.

8. In case We can't collect the product that I wish to return, on which address do I need to courier it?

Once you contact our customer care centre by e-mail at care@babosasakhi.com or phone to +919953131516, to confirm The Return, We Will Mail You The Return Address.

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